Chief Technology Officer at State Bank of India
Mr. Shiv Kumar Bhasin is Chief Technology Officer at State Bank of India. Reporting to Group Chief Executive, he is a lead member of the Group’s Executive Technology Committee at Board.
He is a global CXO executive with more than 22 years of experience working across Fortune 500 Financial Services companies, as a catalyst for the Digital transformation, Customer Experience, Design Thinking, IoT & Robotics, Applications and Infrastructure Re-Engineering, Large Applications Transformations, Infrastructure Modernisation, an Orchestrator of Enterprise wide Digitisation of business processes, promoting usage of social media technologies & machine learning, Datawarehouse modernization – introducing extensive usage of Big Data, Data Lake and complex Data Analytics, Machine Learning, & Robotics for enhanced customer service, customer social media feedback analytics, and recommendation engines/Chatbots for digital channels, Data Centers Consolidation, Human Resources Transformation in IT etc.
During his career, he had setup various offshore delivery centers across India, Singapore, Beijing, Prague, Keeve, Tel Aviv and Lithuania etc, and owned change delivery & run organizations across India, US, UK, and African markets.
In the past he has setup a successful e-government startup venture to replace paper based address change process with online – real-time address change (www.moversguide.com) for United States Postal Service while relocating within United States.