Sr. EVP at Kotak Mahindra Bank Limited
Puneet Kapoor heads various functions for the Bank’s Consumer Banking business such as Customer Value Management & Analytics, Customer Contact Center, ATM & Branch Automation, Risk Control, and Functional Training & Processes.
Puneet joined Kotak Mahindra in Oct 2002 as part of the project team to set up the banking business. He was instrumental in putting together the framework of retail branches including work flows. With the launch of the Bank, Puneet took over as the Regional Head – West for RL & BB and ably led the business to establish its presence across Mumbai, Gujarat and Pune.
A Commerce graduate and MBA from the University of Jodhpur, Puneet started his career with Escorts Ltd in 1991. Subsequently, Puneet had a long stint with Citibank and then American Express Bank across various functions like Phone Banking, Relationship Management and Strategic Projects.
A stickler for perfection, Puneet has always managed to create a unique blend of customer need and business expediency.